Vietnam
STEP 2.0 brought transformational supply chain leadership development to Vietnam's National Institute of Hygiene and Epidemiology, embedding performance improvement, standardised SOPs and formal coordination mechanisms at national and provincial levels.
Key Immunisation and Health System Challenges
Unexpected supply chain disruptions — from human and climate-related factors — revealed systemic vulnerabilities in Vietnam's public health supply chain. While leadership skills are recognised as critical to supply chain performance, managers and leaders lacked sufficient support and training to lead change, innovation and system improvements effectively.
Public health supply chains are becoming increasingly complex as Vietnam expands health programmes, introduces new medicines and vaccines, and adopts new technologies. The system needed stronger, more integrated leadership to ensure timely and equitable healthcare delivery.
GaneshAID deployed STEP 2.0 in close collaboration with the National Institute of Hygiene and Epidemiology (NIHE), reinforcing leadership capacity across national and provincial levels and embedding performance improvement in routine supply chain management.
Supply chain models and governance structures were successfully adapted to administrative changes, with scalable frameworks established for long-term implementation.
GaneshAID Support in Vietnam
STEP 2.0 — Strategic Training Executive Programme
STEP 2.0 is structured in three phases: Phase 1 — Programme preparation (online self-learning); Phase 2 — Workshop (in-person learning); Phase 3 — Transformation Challenge (action learning). Each participant identified a significant transformation challenge in their current work relevant to supply chain management, then applied leadership competencies to resolve it across the three phases.
Content focused on: People management, Project management, Communication, Problem solving, and Personal & Professional Development — building the soft skills and strategic leadership missing from supply chain management roles.
What changed as a result
Standardised and institutionalised decision-making with SOPs, toolkits and formal procedures adopted across levels
Improved data management and real-time visibility in monitoring vaccine stocks and coverage
Optimised vaccine allocation and reduced inefficiencies through evidence-based allocation and rapid redistribution mechanisms
Standardised storage protocols, improved temperature monitoring and expanded training significantly reduced vaccine damage incidents
Formal coordination mechanisms between health departments, logistics units and education sector improved planning, data sharing and system responsiveness
Routine reviews, KPI tracking and institutionalised monitoring strengthened compliance and reduced reporting delays
Better planning, supply reliability and community coordination contributed to higher coverage, reduced disruptions and improved public trust in immunisation services
Partners and Ecosystem in Vietnam
Private-sector coaching model
STEP 2.0 pairs public health supply chain managers with private sector coaches — bringing operational excellence and strategic planning discipline from industry into the public health system. This unique model accelerates capability transfer and creates sustained leadership improvement beyond the programme period.