RECRUITMENT OF BUSINESS ANALYST – Hanoi, Vietnam

ABOUT US

GaneshAID is a women-led humanist consultancy dedicated to saving more lives in low- and middle-income countries.

Our organization specializes in improving global health, while respecting ethical and humanistic principles.

We are proud to support organizations and governments in developing practical innovative approaches to solve persistent problems of inequity and low health coverage. Together with its partners, GaneshAID provides knowledge on trends in innovations and provides new ideas that support the strategic agenda of organizations, governments, and communities.

We pay particular attention to the needs of vulnerable populations, while ensuring that the proposed solutions are not only focused on economic efficiency or technical management, but also integrate values such as human dignity, equitable access to care, and community participation.

Our LinkedIn page: https://www.linkedin.com/company/ganeshaid/

PURPOSE

The Business Analyst (BA) will serve as a vital link between stakeholders and the technical team. The BA is responsible for gathering, analyzing, and documenting requirements; ensuring alignment of business needs with technical solutions; and supporting product owners, developers, and QA to deliver high-quality digital solutions for public health.

LOCATION

GaneshAID’s Headquarters, Lieu Giai, Hanoi, Vietnam

RESPONSIBILITIES

Requirement Analysis & Documentation

• Elicit, analyze, and document business needs through interviews, workshops, and observations.
• Develop clear Business Requirement Documents (BRDs), Functional Requirement Specifications (FRS), user stories, and process flows.
• Identify gaps and propose solutions to ensure feasibility and alignment with organizational goals.

Stakeholder Engagement

• Collaborate with CEO, Business Owner, IT Project Manager, domain experts, and field teams to capture and refine requirements.
• Act as the primary contact for clarifying requirements during the project lifecycle.
• Facilitate communication across technical and non-technical teams.

Agile Project Support

• Contribute to backlog refinement and sprint planning by providing well-defined requirements and acceptance criteria.
• Support the Product Owner in prioritizing features based on value and impact.
• Participate actively in daily stand-ups, sprint reviews, and retrospectives.

Quality Assurance & Validation

• Support QA in designing test scenarios and validating outcomes against requirements.
• Facilitate User Acceptance Testing (UAT) with stakeholders and ensure traceability between requirements and delivered features.
• Ensure documentation is updated to reflect changes and lessons learned.

Process Improvement

• Analyze workflows and propose enhancements to improve efficiency and effectiveness.
• Provide feedback to improve digital product adoption and usability.

QUALIFICATIONS, COMPETENCIES AND EXPERIENCE

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field.
• Minimum 2–3 years of experience as a Business Analyst, preferably in digital health or technology projects.
• Strong knowledge of requirements gathering, analysis, and documentation methods.
• Familiarity with Agile/Scrum frameworks and experience working in cross-functional teams.
• Excellent communication and facilitation skills in English AND Vietnamese (French is an advantage).
• Strong problem-solving and analytical skills with attention to detail.
• Ability to create process diagrams, user flows, and mockups using relevant tools.
• Experience in global health or low- and middle-income country (LMIC) contexts is an asset

WHAT WE OFFER

• Probation with 100% of net salary;

• One-year contract with potential extension based on the working performance;

• Performance review once per year;

• Working time: 8:30 – 18:00, Monday – Friday (with flexibility);

• Days Off: Saturday – Sunday; holidays, Tet in accordance with Vietnam Labour Law and Christmas day;

• 15 annual leaves;

• A friendly, supportive, multi-cultural and open-minded working environment with full potential to challenge and develop your skill and mindset; and with colleagues come from different nations: Vietnam, France and African countries;

• A chance to work with international NGO customers: Gavi, WHO, UNICEF; and Ministry of Health in many foreign countries.

HOW TO APPLY

Qualified candidates are invited to submit their application in English including a detailed CV to Ms. Kyla at recruitment@ganeshaid.com.